We want you to be confident in your purchase. If something isn't right, here's how returns work — short, clear, and predictable.
45 days to return unopened, unused products in original packaging. Cut, installed, or damaged flooring can't be returned. Special orders carry a 30% restocking fee.
Returns within 45 days
Unopened, unused products in original packaging can be returned within 45 days of purchase. To qualify, items must be:
- Still sealed in their original packaging
- Unused and uninstalled
- In resalable condition (no marks, scratches, or damage)
- Accompanied by your order number or proof of purchase
What we can't accept
Some items aren't eligible for return:
- Cut or partially installed flooring. Once a product has been cut, glued, nailed, clicked together, or otherwise installed, it can no longer be returned.
- Damaged products. Items that have been damaged after delivery aren't eligible for return.
Special orders
Special-order items — anything ordered specifically for you, including non-stock SKUs, custom colors, or custom sizes — carry a 30% restocking fee.
Questions?
Every order is a little different. If you're unsure whether a product qualifies for return, or you want to talk through your options before you order, reach out — we're happy to help.
Have questions about this policy?
Our team is happy to walk you through any specifics that apply to your order.
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